Traveling Patients

How to Become a Patient & Schedule an Appointment with Dr. Yuriy May if you are from out of town.

1. First, begin the process by filling out the new patient appointment request link, which is found here LINK

2. Immediately check your email; you will receive information with NEXT STEPS, including Travel Information, First Appointment Information, Costs, and New Patient Registration Forms which must be filled out to continue

3. Fill out the New Patient Registration Forms below or in the email you receive after filling out the form above! LINK

4. Send any existing diagnostics, such as a full 3D CBCT Scan (not sure what a CBCT Scan is? Read more about 3D CBCT ) and/or recent 2D pano from within the last 6 months

5. Your next step is to reach out to our New Patient Concierge directly at 1-860-554-1130 via call and text to let them know your name and email, and that you submitted an online form and would be a traveling patient. The patient concierge will reach out to you via phone to have a preliminary conversation about your needs and additional relevant information.

6. If we have already received your diagnostics, you will be emailed a POTENTIAL TREATMENT PLAN of what COULD BE DIAGNOSED when you arrive at our office AFTER the scheduled New Patient Appointment 2.5-hour evaluation, diagnostics, and treatment planning. This will have the potential treatment and potential costs. Costs are subject to change if, after the in-office evaluation, new clinical issues/challenges are discovered. If we have not received your 3D CBCT scan or Pano, please move to step 7. A deposit might be collected before sending out the full treatment plan estimate of approximately $500.

7. If you have not yet sent a copy of your most recent (<6 months) 3D CBCT scan or pano, you will be instructed to send an existing CBCT (Conebeam 3D image) and existing diagnostics to our email address (if you have not done so in step 4). If you do not have either panoramic or x-rays, your next step is to find a location that will take a 3D Conebeam Scan (3D CBCT) of both of your jaws and includes your condial joints (TMJ). We will send you a follow-up CBCT DIRECTIONS email so you can call various offices and ask them about their 3D CBCT scan equipment and exporting directions to ensure you get what you NEED for our office to view your case. The email will have detailed instructions. Once you find a suitable office for your scan, you will follow the CBCB Email Guidance and you will ask for a full export of your 3D CBCT file, which will be given to you as a DICOM file. You will then be asked to send your 3D CBCT scan or, worst case, your 2D Pano image (both jaws) to the email address info@naturaldentistrycenter.com from where you will receive a confirmation email upon submitting the form.

a) If you are having practitioners email radiographic images, PLEASE have them email all records to YOU directly, and you must consolidate them into ONE EMAIL and send us all the attachments in one email.

b) Please do not send anything older than 6 months.

c) Please do not send endodontic small CBCT scans of a single tooth.

d) If you have a full series of x-rays that are less than 6 months old, we do not consider those for diagnosis, but they are preferable to sending nothing.

8. After your records have been received in a SINGLE consolidated email, you will receive a call or an email back from our New Patient Concierge that your files are in review, and we will reach out once they have been reviewed by the clinical team to discuss the preliminary potential treatment plan and discuss timing to schedule your new patient appointment.

9. You will receive an email/and or call with a preliminary estimate of the treatment and extent of dental treatment we anticipate you will be required based on your records, this will include an overview of various therapies and costs. The potential treatment plan review will require payment of a $500 deposit that will go toward your new patient appointment cost. You will receive a preliminary financial estimate of the anticipated financial cost of the potential treatment you may require for dental services rendered during your treatment visit or visits.

• Prior to the cost estimate email, patients pay a $500 non-refundable deposit that goes towards the first new patient appointment.
• In this detailed treatment plan estimate email, you will receive:
  • Anticipated Treatment Needs (dental services) during a weeklong visit
  • Anticipated Number of Visits
  • Anticipated Financial Costs
  • Required Blood Work To Get Done
  • Supplements to Start taking prior to surgery date

10. If you are in agreement with the cost estimates and an overview of various treatment needs you may have, we will then schedule your initial 2.5 hour new patient appointment, usually 1 day before surgery/treatment. This is required as a separate visit prior to your full dental treatment (surgery/restorations/etc) but in RARE instances maybe incorporated into your total visit with treatment during the afternoon. This is purely dependent on clinical needs and protocols.

11. Once a date and time has been determined for your new patient appointment (all diagnostics, interpretation, evaluation, and treatment planning) and you book your travel, send us a copy of your airfare tickets via email.

12. We will collect a deposit based on the total anticipated cost of treatment – usually, the deposit is anywhere from 20%-40% of the total treatment expected to be done during your week-long visit.

13. If your treatment AND the first new patient appointment visit are being scheduled for the same visit (same trip, same week) as your new patient appointment, you will be asked to pay a deposit that will cover your new patient visit, cover a portion of your estimated treatment costs and will allow us to reserve several hours of anticipated treatment during the time of your visit. Your deposit will be paid via credit card. This deposit and payment is processed over the phone and is required to schedule an appointment.

Should you not have a credit card, you may wire a money transfer or send a check; however, until the funds are in our accounts and settled in the bank, we will not be able to schedule your dental treatment reservation appointments.

14. Once registration forms have been completed and the deposit has been paid, your initial new patient appointment date and the number of treatment visits for your visiting week have been established via phone or/or email correspondence.

15. New Patient 2.5 Hour Appointment Information – THIS WILL BE REVIEWED IN DETAIL IN YOUR INITIAL EMAIL

• Every new patient who seeks to become a patient of Dr. May’s is required to undergo a 2.5 new patient appointment with approximately 1 hour of diagnostics and 1 hour of doctor time and then planning and financial arrangement time with our treatment and finance coordinator.
• Diagnostics are mandatory and cannot be opted out of 3D CBCT Scan, Microbial Analysis, Extraoral HD Photos, Intraoral Photos, and Digital Bitewings. A potential 3D Digital Impression scan may be required as well.
• For surgery patients, you will be required to have blood tests done prior to your arrival.

16. During the scheduling of your first visit and treatment week, we will review our Nutritional Protocols, Vitamin/Supplement Protocols, Required Blood Tests/Blood Labs (based on anticipated surgical needs), and other lifestyle changes that you will be asked to starting at least 2-4 weeks prior to your visit with Dr. Yuriy May. This is in order to prepare your body for the optimal clinical outcome and to help your body heal and your oral microbiome improves – which is the number one reason patients from all over the world and country visit Natural Dentistry.

17. Cancellation for traveling patients who have paid a deposit and have booked the new patient appointment together with the treatment for the same visit, is a minimum of 2 weeks in advance. The 2 weeks cancellation ONLY applies if treatment is scheduled for the first visit. If only the new patient appointment is scheduled, 1-week cancellation in advance is required.